Online application and website
Privacy & subscription terms
Just Support (Canada) is operated by Patrick G. Leamy. Contact: contact@justsupportcanada.ca.
Information we use
We use your name, email address, securely hashed password, account and subscription records to provide and protect your account. We store the case titles and information you enter to save your work and produce support calculations and reports. Session cookies keep you signed in. Technical records help us operate and troubleshoot the service.
Case information can contain sensitive family and financial details. Enter only information you are authorized to use, and use file numbers rather than client names where possible.
Storage and service providers
Case files and their backups are stored in Canada. Hosting and email providers process information needed to deliver the service. Information may also be disclosed where required by law.
Payments are processed by Stripe. Just Support does not store your full card number or card security code. Stripe handles payment information under its Privacy Policy. Your case contents are not sent to Stripe.
Case retention and deletion
Cancelling stops future renewals. Paid access continues until the end of your current billing period. We retain saved cases for six calendar months after paid access ends following cancellation. During that period you can sign in to export or delete your cases, or reactivate your subscription to continue using them.
If you do not reactivate, saved cases are automatically deleted after that period. Deletion runs periodically and may be delayed if we cannot safely verify subscription status. Resuming paid service before deletion stops the scheduled deletion. Once deleted, cases are not available if you subscribe again.
You can delete individual cases in My cases or contact us to request earlier deletion. Deleted information may remain in existing backups until those backups expire through normal rotation. Account, billing and transaction records are handled separately and may be retained to meet legal obligations or resolve disputes.
Website advertising and measurement
The public Just Support website uses a Google Ads tag for advertising measurement. Google may process information such as your IP address, browser and device information, pages visited, and advertising identifiers or cookies. This website tag is separate from your case information in the application.
Learn more about how Google uses information from sites that use its services. You can manage cookies through your browser and advertising preferences through Google's controls.
Your privacy choices
Contact us to request access to or correction of your personal information, request account deletion, or raise a privacy concern. We may verify your identity before handling a request. Withdrawing information needed to provide the service may prevent continued use. We use safeguards to protect your information, but no service can guarantee absolute security.
Monthly subscription and cancellation
The subscription costs C$10 per month plus applicable taxes. It begins when your first payment succeeds and renews automatically each month using your saved payment method until cancelled.
Cancel through Subscription & Billing before your next renewal to prevent the next charge. Cancellation stops future renewals; access continues through the paid period.
Payments are non-refundable except where required by applicable law. We do not provide refunds or credits for partial months, unused time, failure to use the application, or a change of mind after subscribing or renewing. Cancelling immediately after payment does not reverse that payment. Contact us if you believe a charge was made in error.
Nothing in these terms limits rights or remedies that cannot be excluded under applicable law.